Subscription, billing and refunds

What you pay

The price of the plan you chose, today, and that same price at every renewal until you cancel. There is no trial to forget about and no date coming at you.

• 12 months — $129 every 12 months.
• 3 months — $49 every 3 months.
• Monthly — $19 every month.

We do not sell a cheap first period that quietly steps up later. If you paid $129 for your first twelve months, your next twelve months are $129. A launch discount, if one is running when you join, comes off that first period only, and the page you pay on prints the renewal figure beside it before you are charged.

For comparison, the nearest alternative in this category sells a discounted first period and then renews at $239.96 a year. That gap is the whole reason this page is one page long.

No trial, and why that is the better deal

We do not run a free trial, because a free trial asks a tired parent to remember to cancel before a date they did not write down. That is how this category generates its complaints, and the charge people describe as “surprise” is almost always the end of a trial.

So you are charged today and you have 30 days to change your mind — after using it, not before. Nothing to remember, no date, and the money comes back if you ask.

We may send you account and service messages, including notices required by law, and marketing messages, which you can opt out of where applicable. The date of your next charge and what it will be are in your account at any time, next to the button that stops it.

Cancelling

One tap, from your account, at any hour, with nobody to talk to and no reason to give. It takes effect immediately and you keep access until the end of the period you already paid for.

You do not have to email us to cancel, and we will never ask you to. If you would rather, the instructions are on the cancel page and they are the same instructions.

Refunds

Within 30 days of a charge, ask and we refund it. No reason needed, nothing to prove, and you do not have to have used it. This is the guarantee that replaces a trial, and it is a stronger one: you get to use the whole thing first. Email hello@sayyay.app or use the button in your account.

After 30 days we will still look at it, and in practice we usually say yes. We are not going to keep money from a family who is not using this.

What happens to your child’s things if you stop

The plan we built stays yours. What a child has done in the app lives on the device, and deleting your account deletes what we hold about them from our side — see children’s privacy for the whole list, which is shorter than you would expect.

Price changes

The price you start on is the price at every renewal. If we ever change what a plan costs, it changes for new customers only. A price rise you find out about from your bank statement is not something we are going to do.

Who you are buying from

Marketsights, trading as Say Yay. Payments are processed by Stripe; we never see or store your card number.